Shipping policy

Shipping Policy

(simplified version — no fixed delivery times, carriers or rates are guaranteed)

1. Service Areas

We currently ship to:

  • Metropolitan France, Corsica and French overseas territories (DROM‑COM)

  • European Union member states

  • Other international destinations — certain restrictions may apply; please contact us to confirm availability.

2. How shipping options, costs and time frames are calculated

Shipping methods, charges and estimated delivery times depend on several factors, including:

  • Parcel weight and dimensions

  • Destination address

  • Order value

  • Customs requirements, etc.

The most up‑to‑date information is displayed automatically in your cart and clearly shown before you finalize payment, allowing you to choose the option that best suits your needs.

3. Order Processing

  • Orders are prepared on business days only.

  • You will receive a confirmation e‑mail once your parcel has been handed over to the carrier, together with a tracking number when available.

4. Tracking

The tracking link lets you monitor your parcel in real time on the website of the carrier selected during checkout.

5. Delays, Loss or Damage

If an unusual delay occurs, or if your parcel is missing or damaged, please contact us as soon as possible. We will initiate an investigation with the carrier and keep you informed of the outcome.

6. Delivery Address

Providing a complete and accurate delivery address is your responsibility. Valentine Aizpiri SARL cannot be held liable for non‑delivery caused by incorrect or incomplete information.

7. Customs Duties and Import Taxes

For deliveries outside the European Union, any customs duties or local taxes are the responsibility of the recipient and cannot be estimated in advance.

8. Force Majeure

We are not liable for delays or failures resulting from circumstances beyond our reasonable control (natural disasters, strikes, health crises, etc.).

9. Customer Service

For any shipping‑related questions:

Important: This Shipping Policy forms an integral part of our Terms and Conditions of Sale. By confirming your order, you accept all of these conditions.

Thank you for your trust. We strive to make your shopping experience as pleasant as possible.

© 2024 - Valentine Aizpiri SARL. All rights reserved.